Specialty Silicone Products (SSP) continues to grow as demand for our Advanced Materials and Laboratory Products soars. Yet it’s not enough to make, pack, and ship more materials and products. From aerospace and defense to pharmaceuticals and healthcare, SSP serves industries where accuracy, efficiency, and compliance are critical – and that requires top-notch customer service.
Under the leadership of Nichole Koon, Customer Operations Manager, SSP’s Customer Care Team has grown to include Amy Rosoff and Katelynn Cozzy.
Customer Account Coordinators
As Customer Account Coordinators, Amy and Katelyn are responsible for managing the end-to-end sales order process to ensure accurate, efficient, and timely deliveries. In serving as a customer’s primary point of contact, this role is dedicated to building strong relationships, collecting feedback, and addressing customer concerns.
In their respective roles, Amy and Kate will also handle domestic and international shipping logistics while maintaining internal process documentation and ISO compliance.
Amy Rosoff
Amy Rosoff has broad experience in managing sales operations, regulatory services, and e-commerce in both the regulatory software as a-service (SaaS) and drop-ship fulfillment sectors. She holds a B.A. in Environmental Science and Geography from Binghamton University and moved to the Capital Region from downstate New York over 25 years ago.
“I enjoy working at SSP because it’s a challenging environment where no two days are ever alike,” she says, adding that “I’m always learning something new.” Amy is still trying to find good pizza upstate and in her spare time enjoys singing in a local rock choir, playing mahjongg, knitting, baking, and keeping her cat away from yarn.
Katelynn Cozzy
Katelynn (Kate) Cozzy is a Capital Region native whose hometown is Latham, New York. Before joining SSP, she worked in customer service, sales, and territory account management for 15+ years. “SSP is a new and exciting fast-paced environment with great people and benefits,” she says. “I truly enjoy learning something new every day.”
When she’s not at work, Kate enjoys spending time with her family, traveling, attending comedy shows, completing do-it-yourself home renovation projects, and building furniture.
We’re thrilled to introduce Kate and Amy to our customers and partners. We’re excited about the future and the continued contributions they bring to the SSP Customer Care Team.
